Alteration and forgery claims are ultimately the responsibility of the Bank of First Deposit (BOFD). As a courtesy, Western Union is willing to act on your behalf to collect the funds from the BOFD. Western Union does not guarantee that payment will be recovered from the BOFD as the BOFD will make the final determination after conducting its review.

If you think your money order qualifies for a forgery claim, please do the following:
  1. Download the Purchaser’s Affidavit
  2. Complete the forms, notarize, and return the original Affidavit to:

    Western Union Financial Services, Inc.
    PO Box 6033, Mail Stop: M13-M
    Englewood, CO 80155
Note: Complete a separate affidavit form for each Money Order. For forgery claims, you don’t need to pay any fees.