• How can I earn points?
  • How can I check my points?
  • How can I redeem my points?

How can I earn points?

Every $1 in fees1paid on a single qualifying transfer earns 1 My WU point. The more transfers you make, the more reward points you can earn and redeem for fee1discounts2 on your next transfer or other rewards.

How can I check my points?

You can check your available reward points in many ways:
On wu.com
Log in to your profile and go to the Menu at the top of the screen. Select My WU Rewards from the dropdown, and your available points balance will be displayed automatically.
My WU Rewards Portal
Log in to the My WU portal to see your My WU number and your available points.
Mobile app
Open the WU mobile app and login to your profile. Tap Menu. Your My WU available points balance will be displayed automatically.
Text Balance to 88232 to check your My WU points balance.

How can I redeem my points?

You can redeem your points for a discount2 on your next transfer. When using your My WU points to reduce your Western Union transfer fee1, the following line will appear on your transfer summary: “Promo code has been applied to your transfer.”
You can also take advantage of special promotions throughout the year.

Redeem your points via Send money page
  1. Log in to westernunion.com.
  2. Go to Send money.
  3. Select Apply promo code and choose My WU reward.
Redeem your points via wu.com
  1. Log in to your Western Union profile.
  2. Choose the Menu icon at the top of the screen and select My WU Rewards from the dropdown.
  3. Your My WU number and available points will be displayed automatically.
  4. Choose Redeem Rewards. Your reward options will display.
  5. Select your reward and choose Redeem Reward.
Redeem your points via Mobile App
  1. Open the app and log in.
  2. Go to My WU in the Menu.
  3. Choose Redeem Points.
  4. Your rewards options will be displayed.
  5. Select your reward and choose Redeem Reward.

Call Customer Care
To redeem points over the phone, call Customer Care at 1-800-325-6000 (US).

1Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees, foreign exchange rates, and taxes may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice.
2Fee reductions apply only to the Western Union® transfer fee for a single Western Union Money Transfer® or Quick Collect® transaction. Excludes all other services, including without limitation, online bill payments, and money transfers via social/chat applications. Points used will not be reversible and if amount of transfer fee is less than redeemed discount, no cash, credit or refund will be provided. Western Union reserves the right to offer promotional discounts that cannot be combined with My WU fee reductions.

Services may be provided by Western Union Financial Services, Inc. NMLS# 906983 and/or Western Union International Services, LLC NMLS# 906985.  See terms and conditions for details.