To inquire about a missing purchase, you’ll need to do the following:

  1. Log in to WU ShopSM and go to the Menu on the top right.
  2. Select Cash back overview and find the Missing purchase form.
  3. Fill out the form and submit it.

Remember to use your registered email address when adding your details in any of our forms.

For any other concern related to WU Shop, simply contact us.