Before you request a refund, please check the status of your money order by calling 1-800-999-9960.

If you have your original money order or your purchaser’s receipt and your money order has not been cashed, you’ll need to do the following for a refund:
  1. Open the Money Order Refund Request form.
  2. Enter the details and attach your receipt.
  3. Accept the terms and conditions and select Submit.
Please note:
  • A non-refundable processing fee of 15 USD will be deducted from your refund amount *.
  • For money orders, less than 20 USD, a refund processing fee of 3 USD is charged.
  • It will take us about 30 days to process your request and refund you.
If you don’t have your original money order or your purchaser’s receipt and your money order has not been cashed, you’ll need to do the following for a refund:
  1. Download the Money Order Research Request form and print it.
  2. Enter the details and then notarize the form.
  3. Send the notarized form, including the required documents* showing you as a purchaser, by email to RMO@westernunion.com or by fax at 1-720-865-0477.
Please note:
  • A non-refundable processing fee of 30 USD will be automatically deducted from your refund amount.
  • It will take us about 6-8 weeks to process your request and refund you.
*These documents could include the original store cash register receipt, copies of other money orders or their receipts purchased simultaneously, bank statement showing the money order payment, or copies of other money orders purchased for the same purpose and amount (i.e., rent or mortgage).

If you are the payee (individual receiver) or company (legal entity) and your money order has not been cashed, you’ll need to do the following for a refund:
  1. Download the Money Order Affidavit* and print it.
  2. Enter the details.
  3. Send the completed form along with the original or clear copy of the money order to the address mentioned on your receipt. You can also fax it at 1-720-864-0477 or email it to RMO@westernunion.com*
Note:
  • In some cases you may not be eligible for a refund.
  • Please allow us up to 30 days to process your refund request.
  • A non-refundable processing fee of 15 USD will be deducted from your refund amount.
*Payee should fill out page 1 of the affidavit form, while the company should fill pages 1 and 2.

If you have your original money order or your purchaser’s receipt you’ll need to do the following for a photocopy of the cashed money order:
To request a photocopy of the proof of payment, please mail the completed form along with the 15 USD non-refundable processing fee with a money order or check payable to Western Union Financial Services, Inc. You can find the address on your receipt.

Please note:
  • For your records, retain copies of all the documents you send.
  • Send your money order receipt along with your request to avoid a delay in processing.
  • A stop payment is placed on the original money order when a refund request is submitted and processed.
  • Western Union does not control the mailing process, and it may take an additional 10-15 days.
  • We cannot verify if a customer is an actual purchaser when you call Customer Care. You can check the purchase agreement on the money order receipt.
  • We will send you the cashed money order photocopy only when the processing fee is received.
  • If funds are available from the money order, you will receive a refund check.
  • The 15 USD processing fee is deducted from the principal amount if the processing fee is not sent.