Types of notifications

Notifications about offers and promos

Charges for SMS notifications

Receiving SMS when travelling or roaming

Unsubscribing from SMS notifications

Trouble receiving SMS service messages

Notification intended for someone else

 

Western Union helps keep you updated on your transfer status through emails and SMS messages.

·  If you sent a transfer on westernunion.com or mobile app you will receive a pick up notification via email

·  If you sent a transfer in person and opted for SMS notification you will receive a pick up notification via SMS message at the number provided.

 

Western Union uses your contact information to update you about your transfer status or contact you in case we have some additional questions while processing it.  If you would like to receive additional messages about Western Union special offers and promotions, you must opt in to receive those messages.    

 

Western Union provides transfer-related notifications by SMS at no additional cost. Standard data and text message fees from your mobile carrier may apply.

 

If you are travelling, there is a risk you won’t receive SMS notifications while outside of the country or roaming. If you are not receiving a notification, check with your provider and their service area coverage.

 

You can opt out of transfer notifications by replying with the word “STOP” to any message from WU or by contacting our Western Union Customer Care.

 

If you sent money in person and haven’t received any SMS service notifications from Western Union,it could be for one or more of the following reasons:

 

• If you’ve sent money online through westernunion.com or mobile app, you will receive notifications at your provided email account and not SMS.
• Your mobile number is not registered as “opted in” for service notifications.
• Your mobile number has been registered as “opted out” for service notifications.
• A valid mobile number hasn't been provided.

The carrier was unable to deliver the message to your phone number (possibly because of roaming, low coverage area, full SMS inbox, or insufficient prepaid phone balance.) 

 

Occasionally a phone number is entered incorrectly, and notifications aren’t sent to the correct recipient. If you received a notification intended for someone else, please contact our Western Union Customer Care team so we can stop any unnecessary messages from being delivered to you.