Transfer complete
Delayed transfer
Checking your transfer status at any time
Notifications for receivers
Direct to bank transfers
Transfer complete
When your money transfer has been picked up by the receiver or deposited into an account, we will contact you in the following ways:
- If you sent a transfer using westernunion.com or our mobile app you will receive a pick up notification via email.
- SMS: If you sent a transfer in person and opted for SMS notifications, we will send you a pick up notification via SMS message to the phone number you provided.
Note: Please update your mobile phone number on your profile if you have provided a landline number. This will help us reach you effectively via SMS.
Delayed transfer
If your money transfer experiences a delay or an exception, depending on the reason we may attempt to contact you using the contact information you’ve provided during your transfer.
Checking your transfer status
You can check the status of your transfer at any time on westernunion.com or on our mobile app:
- If you’re already logged in, you can also check the status on the history page
- If you’ve sent money in person, you can use the Track transfer service with your MTCN
For additional information about your money transfer, please contact Western Union Customer Care or email us.
Notifications for receivers
Western Union doesn’t send notifications to receivers. Senders can share their MTCN with the receiver to check the status of a money transfer using the MTCN on the Track transfer page online or in our mobile app. The sender should inform the receiver of any other actions that are required by the receiver prior to attempting to pick up the transfer.
Direct to bank transfers
For Direct to Bank transfers see the estimated date provided on your money transfer receipt (paper receipt if you sent in person, or on your confirmation email if you sent online or via mobile app).
- Once the date on the receipt has been reached, the receiver can confirm funds are in their bank account by checking with their bank.
- If the money transfer was initiated at a retail location and the sender opted to receive SMS messages, the sender will receive an SMS message when the money transfer is sent to the bank.
Senders and receivers can check the status of a money transfer at any time by visiting westernunion.com or our mobile app:
- If you’re already logged in, you can also check the status on the History page
- If you’ve sent money in person, you can use the Track transfer service with your MTCN
For additional information about your money transfer, please contact Western Union Customer Care.