While we try our best to make every transfer seamless, sometimes it might be put on hold or get delayed. It could be because of the following:
- We’re verifying your identity.
- We are confirming a few other details.
- Your bank is reviewing your transfer.
- We’re waiting for more information from you.
- To avoid any further delay, you may contact us with your tracking number (MTCN). If need be, we may contact you.
For a better transfer experience going forward, please provide the following details accurately:
- Your receiver’s name as it appears on their government-issued ID.
- Your and your receiver’s bank, credit or debit card, or wallet details.
- Your contact details such as phone number and email address.
- Your ID details.