Are there common fraud scenarios that I should be aware of and things I shouldn’t send my money for?

Yes. Only use Western Union to send money to friends and family. Never send money to someone you have not met in person. Scammers sometimes ...

Someone claiming to be from Western Union e-mailed me. What should I do?

If you receive an email from anyone claiming to be from Western Union and you are unsure about it, do not click on any links in the mail. Th...

What is a Test Question? When is it used?

In some countries, senders are asked to provide a ‘Test Question’ and its answer when they initiate the transfer.  In cases where a ‘Te...

Can the Test Question feature secure my funds or delay payment of a transaction?

The 'Test Question' feature is designed for emergency situations where the receiver still needs to provide proper identification. It should ...

What can I do if I suspect fraud or am a victim of fraud?

You should contact the Western Union Fraud Hotline at +65 6336 2000 immediately for assistance with a transaction that you believe...

What additional tips should I keep in mind?

Always make sure you know who you are sending money to.Discontinue a call if a caller coaches you to respond to questions asked by Western U...