How do I register with Western Union?

If you are a new user, you can register with Western Union via our website or mobile app.Steps to register on our website or app: Selec...

How do I provide my ID?

While creating your online profile you will be asked to enter your ID type, number, issuer, issue date and expiration date. Please make sure...

Does it cost anything to register for online services?

No, it’s free to register.

Who can register and send money online?

Anyone who meets the following conditions can use our online services:Individuals must have a valid National Registration Identity Card (NRI...

How many times can I register?

Registration with a valid identification document and an email address is possible only once.

How can I change or update my Western Union profile?

You can change or update your Western Union profile information from the “Profile overview” tab after you log in on the westernuni...

How do I log into my Western Union profile?

To log into your Western Union profile, please follow the steps below:Select Log in.Enter your registered email address and passwo...

How do I update my email address in my profile?

Follow the steps below to update your email address:Log into your profile.Enter the new email address and select Save to confirm the changes...

How do I update my postal address and phone number?

Follow these steps to update your postal address and phone number:On our website or the Western Union mobile app:Log into your profile....

How do I change my password?

Follow the steps below to change your password:  Log into your profile. Choose Reset password. Enter the new password and select S...

How do I delete my profile?

We’re sorry to see you go. Please note that you will lose your existing MyWU points (if any) by taking this step and your complete tra...

How do I add my debit card, credit card1 or a bank account?

To add a new payment method, please follow the steps below: On our website: Log into your profile.Go to the Payment preferences&nb...

How do I change my profile privacy and marketing settings?

On the website, log into your Western Union profile.Click the Menu icon and select Settings from the dropdown.In the Information s...

What do I do if I forgot my User ID / login password/ or repeatedly entered incorrect details?

Your User ID is your email address.If you forgot your password, you can click on “Forgot password” option and a new password will be sent to...

I didn’t receive a security code when I tried resetting the password. What should I do?

There may be a technical error or a network issue due to which you didn’t receive a security code. In such case, you can still reset your pa...

Why am I not able to change the country code on forgot password page?

Currently, the security code can be requested only on a Singapore based mobile number. If your registered mobile number is from a different ...

Why am I getting an error when I request a security code on my phone number? How to reset password with a phone number in such case?

It’s possible that your phone number is associated with multiple profiles due to which you are getting an error. For security reasons, you c...

Why do I have to answer a security question?

The security question adds an extra layer of protection to your profile. This question is used to verify your identity to help protect you a...

My registered phone number is not a mobile number. How can I use this number to reset the password?

Your registered phone number needs to be a mobile number to receive the security code for resetting the password. In such case, we suggest y...