How do I send money online?

You can send money online using the Western Union app.After you've chosen your destination country, you'll see the types of services av...

How do I complete my first money transfer online in Singapore?

For your first money transfer online you will need to create a personal online profile and then have your identity verified.  Once your...

Can I use the same transfer information I used at an agent location?

Yes you can, if you sent money through an agent in the past, your data was stored. Once you create an online profile you can choose the opti...

To which countries can I send money online?

You can check online all the countries you can send money to. If you would like to use our direct to bank account service, please ...

How can I pay for my money transfer online?

You can pay for your money transfer online with your debit or credit card (Visa® or Mastercard® only), or via direct bank transfer.  &n...

How much money can I send online from Singapore?

Verified users can now send up to 20.000 SGD per transfer using PayNow to transfer money to a receiver'sbank account. For other payment met...

How do I know if my online transfer has been approved?

Your online receipt will show whether your transfer has been approved. When the transfer is complete, you'll get an email with your money tr...

How can I cancel an online money transfer after it was sent?

An online money transfer can only be cancelled if it has not been collected by the receiver in the destination country.If you wish to cancel...

Can I get a receipt for my online transfer?

Yes, a receipt will be sent to your email after the transfer is completed. You can also see the details of all your transfers in your “Histo...

What is a Money Transfer Control Number (MTCN)?

The Money Transfer Control Number (MTCN) is a unique number assigned to your transfer.Your receiver will need this number when they pick up ...

Will I be charged a cash advance fee when using this service?

If you use your credit card, you may be charged an additional cash advance fee by your card issuer for this service. You may be able to avoi...

How many Alipay wallet transfers can I make in a month?

You can make up to 5 transfers to the same receiver on Alipay wallet within a 30-day period starting from the date of the first transfer. If...

How do I get a refund for my money transfer?

You can request a refund by calling our Customer Care at +65 6336 2000 for support in English or Chinese (Mandarin) from 8 am to 12 am. You ...

How long will it take to refund my transfer?

Once we receive your refund request, your money transfer details will be verified, and your request will be processed. It will usually take ...

I made a money transfer via my bank account. Why can’t I receive the refund directly in my account?

Western Union does not store your bank account details due to the bank’s policy. Thus, your refund cannot be transferred directly into your ...

Where can I pick up my refund?

You may pick up your refund at any of these Western Union agent locations:Lucky plaza4 Kerbau RoadJurong PointPenjuru RCAng Mo Kio MRTGolden...

How do I send money to India with UPI?

About UPIUnified Payment Interface (UPI) is a payment method that allows you to instantly transfer money to a bank account in India.Understa...