You can request a refund by calling our Customer Care at +65 6336 2000 for support in English or Chinese (Mandarin) from 8 am to 12 am. You can also send an email to SingaporeEnglish.customer@westernunion.com for support in English, or to SingaporeMandarin.customer@westernunion.com for support in Chinese. You will need to provide your money transfer details including the tracking number (MTCN).

You may also be required to share your bank statement for additional verification. To do so, send a PDF image clearly displaying your name, bank name, account number, and transfer details to the aforementioned email address. Upon raising a request, you will receive a ticket number. Use it to track the status of your refund. We will also share the details of your refund via email. Collect your refund at selected Western Union agent locations when it’s ready for pickup.