Your User ID is your email address.

If you forgot your password, you can click on “Forgot password” option and a new password will be sent to your email.

If you repeatedly entered incorrect details or your profile is locked, please try log in to your profile in 30 minutes. You can also contact our Western Union Customer Care  number at +65 6336 2000, for English and Chinese (Mandarin only from 8 am to 12 am), or send an  email to SingaporeEnglish.customer@westernunion.com (if you need support in English) or to SingaporeMandarin.customer@westernunion.com for Chinese speakers.