While creating your online profile you will be asked to enter your ID type, number, issuer, issue date and expiration date. Please make sure you have a valid National Registration Identity Card (NRIC) or a driver’s licence. If you are a foreigner in Singapore, you will need to present a Foreign Identity Number (FIN), a work permit issued in Singapore or an international passport  

For the “Video chat” option, you will be asked to show the front and the back side of your ID. Verification takes just a few minutes.

For the “Based on previous in-store records” option, you will be requested to enter the same information on the ID you used for sending money in-person at an agent location. Verification is instant.  

If your ID has expired, you will be asked to verify your ID again using the video identification option. If video identification is not available due to operating hours, then you may visit the nearest agent location and send money in person.