You can got to track a transfer on the Western Union app. Then type in the sender's name and MTCN (Money Transfer Control Number). We will then update you on the latest status of your money transfer. Check your money transfer status now.

You can also call the Western Union Customer Care  number at +65 6336 2000, for English and Chinese (Mandarin only from 8 am to 12 am) , or send an email to SingaporeEnglish.customer@westernunion.com (if you need support in English) or to SingaporeMandarin.customer@westernunion.com for Chinese speakers.