An online money transfer can only be cancelled if it has not been collected by the receiver in the destination country.

If you wish to cancel your money transfer, please call our Western Union Customer Care number at +65 6336 2000, for English and Chinese (Mandarin only from 8 am to 12 am), or send an email to SingaporeEnglish.customer@westernunion.com (if you need support in English) or to SingaporeMandarin.customer@westernunion.com for Chinese speakers.