How do I redeem My WU℠ points?
My WU℠ loyalty program
How can I send money with Western Union?
Send money
How do I update my email address in my profile?
Registration and profile settings
Why was my payment declined?
Send money online
How do I change my password?
How do I find out if my money has been sent?
How do I find out if a money transfer’s available for pickup?
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How do I send money online?
How long does it take to send money online?
How do I pay?
Who uses Western Union money transfer services?
What are Western Union agent locations?
Which transfer service is offered at Western Union agent locations?
How do I send money to a bank account?
How long will it take my money to get there?
What information is required from the sender to send a Direct to Bank Account money transfer?
How can I send money to a mobile phone?
What’s a mobile wallet?
Can money be sent to any mobile phone?
How do I pick up a money transfer?
How can my receiver get the money?
What does my receiver need to pick up the money transfer?
How do I register with Western Union?
Does it cost anything to register at Western Union’s website?
How do I log into my Western Union profile?
What is Strong Customer Authentication (SCA)?
Why wasn’t my authentication successful?
How do I verify my identity?
What are the acceptable documents for identity verification?
Why do I need to verify my identity when sending money online?
When are Western Union services available?
How do I find a Western Union agent location?
When I send a money transfer, will my receiver get a notification?
How can I check my transfer status?
How will I know if my transfer is complete?
Are there common consumer fraud scenarios to be aware of?
I received a suspicious email from someone claiming to be Western Union, what should I do?
Does Western Union offer an escrow service or any kind of buyer protection?
What is the My WU℠ loyalty program?
What are the benefits of My WU℠ loyalty program?
How can I earn My WU℠ points?
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”?
Why do I need to provide additional information?
How can I use Western Union services again?
Need more help?
