Why was my payment declined?
Send money online
How do I redeem My WU℠ points?
My WU℠ loyalty program
Why wasn’t my authentication successful?
Payment authentication
How do I pay?
How can I send money with Western Union?
How do I find out if my money has been sent?
How do I find out if a money transfer’s available for pickup?
More
How do I send money online?
How long does it take to send money online?
Who uses Western Union money transfer services?
What are Western Union agent locations?
Which transfer service is offered at Western Union agent locations?
How do I send money to a bank account?
How long will it take my money to get there?
What information is required from the sender to send a Direct to Bank Account money transfer?
How can I send money to a mobile phone?
What’s a mobile wallet?
Can money be sent to any mobile phone?
How do I pick up a money transfer?
How can my receiver get the money?
What does my receiver need to pick up the money transfer?
How do I register with Western Union?
Does it cost anything to register at Western Union’s website?
How do I log into my Western Union profile?
What is Strong Customer Authentication (SCA)?
How do I verify my identity?
What are the acceptable documents for identity verification?
Why do I need to verify my identity when sending money online?
When are Western Union services available?
How do I find a Western Union agent location?
When I send a money transfer, will my receiver get a notification?
How can I check my transfer status?
How will I know if my transfer is complete?
Are there common consumer fraud scenarios to be aware of?
I received a suspicious email from someone claiming to be Western Union, what should I do?
Does Western Union offer an escrow service or any kind of buyer protection?
What is the My WU℠ loyalty program?
What are the benefits of My WU℠ loyalty program?
How can I earn My WU℠ points?
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”?
Why do I need to provide additional information?
How can I use Western Union services again?
Need more help?
