How can I check my transfer status?

You can check the status of your transfer at any time on westernunion.com or on our Western Union app:Go to our website or ap...

What is an MTCN and where can I find it?

A Money transfer control number (MTCN) is a unique 10-digit tracking number assigned to your transfer. The MTCN or the tracking number can b...

Why was my transfer cancelled?

We’re sorry for the inconvenience caused. If you were charged, we'll refund you the money in your original form of payment within 5-7 busine...

Why is my money transfer on hold or delayed?

While we try our best to make every transfer seamless, sometimes it might be put on hold or get delayed. It could be because of the followin...

Why is my transfer still in progress?

Sometimes it takes us longer than usual to process your transfer because we need to double-check a few details.No action is needed from your...

How will I know if my transfer is complete?

When your money transfer has been picked up by the receiver or deposited into an account, we will contact you in the following ways:Email: I...

Will I be notified if my transfer is delayed?

If your money transfer is delayed, we’ll contact you using the information you’ve provided during your transfer.

If I sent money to a bank account, how can I check my transfer status?

For bank transfers, see the estimated date provided on your money transfer receipt. If you’ve sent money in person, you can see this da...

Who can check the status of a money transfer?

If you’ve sent a money transfer, you can check the status any time on our website or the Western Union app. Follow these steps to ...

When I send a money transfer, will my receiver get a notification?

Western Union doesn’t send notifications to receivers. Senders can share their tracking number (MTCN) with the receiver to check the st...

How do I report an issue on the website or the app?

If you see an error while using our website or the Western Union app, please take note of the error code and, if possible, capture a sc...