You’ll need to verify your identity to send 1000 EUR or more. After your identity has been verified, you’ll be able to send up to 5000 EUR per transfer.
You can verify your identity in any of the following ways:
You just need to do the following:
- Log in to your profile and initiate a transfer of 1000 EUR or more. If you don’t have a profile yet, create one on westernunion.com or our mobile app.
- Enter the required details and select Continue.
- Confirm your details on the Complete your profile page and select Continue.
- Provide additional identity information and select Continue.
- Choose a government-issued ID1 to upload, enter its details, and select Next.
- Review your transfer details and select Send.
- Upload the document and select Upload.
You may also need to upload your credit or debit card details as a Proof of funds.
We may take 30 minutes or more to verify your identity. If we need additional information, we’ll request you to send it to id@westernunion.com
1If you sent a transfer at a Western Union agent location before, please use the same government-issued ID that you used at the location.
Note: Before you upload a copy of your documents, be sure of the following:
- Your picture, signature, birthdate, expiration date, and any other important information are clearly visible.
- The information matches that on your Western Union profile.
- Your documents are in PDF or JPG formats.
To initiate identity verification by video chat, please do the following:
- Log in to westernunion.com or go to our app.
- Select the Profile
icon at the top right and choose Start verification now. - Select Computer and webcam or Smartphone as the medium of video chat.
- Follow the instruction to complete the verification.
Note:
- Please enable access to your camera and microphone before you start the video chat. Also, keep your documents ready.
- We may take around 4 hours to verify your identity. Once your identity verification is successful, we’ll send you a confirmation email.