Sometimes we might need additional information to verify your profile or transfer details. To do so, we may reach out to you via a phone call, SMS, or email.

Alternatively, you can send us your documents on id@westernunion.com (as PDFs or JPGs). To avoid any further delays, please send clear and easy-to-read scans of your documents.

Photo ID
You can send us any of the following documents:
  • Your passport¹
  • Your UK, EU, or EEA driver’s license.
  • Your UK, EU, or EEA residence card.
  • Your EU national ID card with the exception of the UK
  • UK Application registration card
Note:  
  • You must send a copy of both the front and the back of your ID document.
  • Your information must match that on your ID document.
  • Your signature on your ID document or signature page must be visible (if applicable).
¹We also accept temporary or emergency passports.