Hi, how can we help you?

How can I send money with Western Union?

How do I find out if my money transfer has been sent?

What about exchange rates?

How do I send money online?

How much can I send online?

Can I change the name on a money transfer?

Who uses Western Union money transfer services?

What are Western Union agent locations?

Which transfer service is offered at Western Union agent locations?

How can I send money from my bank account?

What are the benefits of using Plaid with Western Union?

How do I pay for my money transfer using Plaid?

How do I send money to India with UPI?

What is the Western Union® Direct-to-bank account money transfer service?

What information is required from the sender to send a Direct-to-bank account money transfer?

How can I send money to a mobile phone?

What is a mobile wallet?

Can money be sent to any mobile phone?

How can my receiver get the money?

How are money transfers paid out to receivers?

How long will it take for my money to reach my receiver?

What are Western Union agent locations?

When are Western Union services available?

How do I find a Western Union agent location?

How can I check my transfer status?

What is an MTCN and where can I find it?

Why was my transfer cancelled?

How do I register with Western Union?

How do I log into my Western Union profile?

Does it cost anything to register at Western Union's website?

Identity verification

What are the acceptable documents for identity verification?

Do we need more information from you? 

Is Western Union open for business?

I can’t pick up my money transfer because no agent locations are open due to COVID-19

If I can’t pick up my money transfer, what will happen to my money?

What is Strong Customer Authentication (SCA)?

Why wasn’t my authentication successful?

What do I need in order to offer Western Union money transfer services?

How will I earn money with Western Union?

Who's responsible for setting the price for the money transfer service?

What is the My WU℠ loyalty program?

How do I sign up for the My WU℠ loyalty program?

What are the benefits of the My WU loyalty program?

Are there common consumer fraud scenarios to be aware of?

What should I do if received a suspicious email from someone claiming to be Western Union?

Does Western Union offer an escrow service or any kind of buyer protection?

Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”?

Why do I need to provide additional information?

How can I use Western Union services again?