How can we help you?

How can I send money with Western Union?

Can I change the name on a money transfer?

How do I send money online?

How long does it take to send money online?

Who uses Western Union money transfer services?

What are Western Union agent locations?

Which transfer service is offered at Western Union agent locations?

How can my receiver get the money?

What does my receiver need to pick up the money transfer?

What are Western Union agent locations?

When are Western Union services available?

How do I find a Western Union agent location?

How can I check my transfer status?

How will I know if my transfer is complete?

Can I change my receiver's name after completing my transfer?

How do I register with Western Union?

How do I log into my Western Union profile?

Why should I register at Western Union's website?

How do I verify my identity?

What are the acceptable documents for identity verification?

Why do I need to verify my identity when sending money online?

Introduction

Are there common consumer fraud scenarios to be aware of?

I received a suspicious email from someone claiming to be Western Union, what should I do?

What is Strong Customer Authentication (SCA)?

Why wasn’t my authentication successful?

Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”?

Why do I need to provide additional information?

How can I use Western Union services again?