How can I check my transfer status?

You can check the status of your transfer at any time on westernunion.com or on our Western Union app:Go to our website or ap...

How will I know if my transfer is complete?

When your money transfer has been picked up by the receiver or deposited into an account, we will contact you in the following ways:Email: I...

Will I be notified if my transfer is delayed?

If your money transfer is delayed, we’ll contact you using the information you’ve provided during your transfer.

If I sent money to a bank account, how can I check my transfer status?

For bank transfers, see the estimated date provided on your money transfer receipt. If you’ve sent money in person, you can see this da...

Who can check the status of a money transfer?

If you’ve sent a money transfer, you can check the status any time on our website or the Western Union app. Follow these steps to ...

When I send a money transfer, will my receiver get a notification?

Western Union doesn’t send notifications to receivers. Senders can share their tracking number (MTCN) with the receiver to check the st...

How do I report an issue on the website or the app?

If you see an error while using our website or the Western Union app, please take note of the error code and, if possible, capture a sc...

Can I cancel a transfer?

You can cancel a transfer by calling Customer Service at 0800 005 253.  If you are eligible for a refund, it may take up to 7 business...

Can I change my receiver's name after completing my transfer?

You may only change 2 letters of the first or last name, not both. To do this, call Customer Care at 0800 005 253. 

When will my receiver get their money?

Depending on the sending and receiving method, the money will be delivered to your receiver.Here’s an estimated delivery timeline for your r...

How can I find out the status of my money transfer?

1.  Open the app.  2. Go to Menu. 3. Select History. 4. Select the transaction to see the status. Or  Use Track a...

How do I add a new receiver?

Once you have started a transfer:   1. Choose Add a new receiver, or Add new receiver from phone contacts.  2. ...