What is the limit of the amount that I can transfer through Western Union?

If you’re sending from your bank account directly to your receiver’s bank account, you can transfer up to 80,000 NZD (or local equivalent) f...

Are there limits to sending multiple large amount money transfers in a short period?

There are no limits to sending multiple large amount money transfers over any time frame. However, Western Union policy defines certain thre...

How to send a large amount money transfer, and do I need to provide any additional documents?

Register or log into your profile on westernunion.com or our app and provide the required details, such as destination country, your receive...

What are the fees to send a large amount money transfer?

To get an estimation of the fees and currency exchange rates for your online money transfers, go to the Send money section and fill in the ...

When is the money taken from my bank account?

After you complete and authorize the transfer, the money will be deducted from your bank account.

Does it take longer to complete a large amount money transfer?

The delivery time varies depending on the sender’s and receiver’s countries and the selected payment and delivery methods. To comply with lo...

Is my large amount money transfer secure?

Western Union uses the latest technology to ensure reliable online money transfers. We work according to local and international regulations...

Do I need to get my identity verified to send a large amount money transfer? What are the acceptable verification documents?

You can only send a large amount money transfer if your identity has already been verified by Western Union. To learn more about the accepta...

Why do I have to send my source of funds documentation?

To meet our regulatory obligations and internal policies, we will request additional documentation to verify the source of your funds before...

Where do I need to send the additional documents?

If we need any additional documents, we will provide you with instructions on how to submit them.  

Any tips I need to know about before sending the documents?

Please make sure the documents aren't damaged, illegible or expired. Letters, numbers, signs and security features must be clear and not blu...

How many documents do I need to provide to validate the source of my funds?

We will call or email to inform you about the required documents to confirm your source of funds. Please make sure to provide only the requi...

What happens if some of my documents are not accepted?

We will send you an email requesting additional documents and instructions on how to submit them. Please make sure to provide the correct do...

Is my information secure?

We use organizational, technical and administrative safeguards to secure your personal information. All information sent to us via email or ...

Can I cancel my money transfer? When will I receive a refund?

Yes, you can cancel your money transfer if it hasn't been deposited yet. It may take up to 7 business for the funds to show in your account,...

Who can I contact regarding a large amount money transfer?

For general information, get in touch with us through the Contact us section.

Do I need to get my documents translated?

You don't need to get your documents translated. You can send them to us in the original language.

How long does it take to verify my documents?

After we receive the required documents from you, they will be processed within 30 minutes.

What are the reasons my large amount money transfer is declined?

We may not be able to approve a large amount money transfer you intended to send due to one, but not limited to, reasons below:The provided ...