What is a mobile wallet?

A mobile wallet is an electronic account that’s linked to a person’s mobile phone number. It can be used to pay for goods, transportation, a...

How do I send money to a mobile wallet?

You send money online or from an agent location to your receiver’s mobile wallet.1With a verified Western Union profile, you can send u...

Can I send money to any mobile wallet?

Mobile money transfers can only be sent to mobile wallets if the mobile phone operators work with Western Union. Check the availability ...

What exchange rates apply to mobile money transfers?

Exchange rates for mobile money transfers will be calculated, applied, and displayed when the money is sent, unless otherwise specified by l...

What if I entered an incorrect mobile number?

You must enter the correct mobile phone number to ensure that the money is transferred to the intended receiver. If, however, you provided a...

What if my receiver lost their phone?

If your receiver’s mobile phone is lost or stolen, urge them to contact their wallet service provider immediately. They will help them freez...

In what currency are receivers paid?

Mobile money transfers are paid in the local currency of the receiver’s country.

How will the receiver know when they have received funds in their mobile wallet?

Both the sender and receiver will get an SMS notification from their mobile service provider to confirm the money has been delivered, or to ...

Which countries can receive money via mobile wallets?

Check the available destination countries and mobile providers.