How do I send money online from New Zealand?

You can send money online 24/7 through westernunion.com or the Western Union® app after you create your online prof...

What do I need to send a money transfer online?

When you first register with Western Union, you’ll need to create an online profile and verify your identity.To send a money transfer, ...

How much money can I send through an online transfer?

After your Western Union profile is verified, you can send up to 80,000 NZD per transaction via POLi Instant bank transfer to your receiver’...

Which countries and territories can I send money online to?

You can send money online to more than 200 countries and territories with Western Union New Zealand. Check our agent locator tool ...

How long does it take to send money online?

Once you’ve completed the transfer online and received your receipt with a tracking number (MTCN), your receiver will be able to collect the...

How do I pay for an online money transfer?

You can pay for your online money transfer in New Zealand using any of the following options:Visa® or MasterCard ® credit or debit card issu...

What is POLi and how does it work?

POLi is an online payment method which enables you to pay for your transfer via internet banking.POLi will establish a secure connection to ...

How many Alipay wallet transfers can I make in a month?

You can make up to 5 transfers to the same receiver on Alipay wallet within a 30-day period starting from the date of the first transfer. If...

What are Verified by Visa® and MasterCard SecureCode®?

Verified by Visa® and MasterCard SecureCode® were developed to help prevent unauthorised use of cards online. These services use p...

Why was my card debited even though I wasn’t able to complete my online money transfer?

Depending on the reason why the transfer couldn’t be completed, your card issuer may have already placed a pre-authorisation for the payment...

How much does it cost to send money online from New Zealand using Western Union?

Usually, money transfer fee depends on the amount and the receiver’s country. But Western Union offers a 0 NZD transfer fee1 on the first on...

Why did my exchange rate change from the last time I sent a money transfer?

Exchange rates change frequently and may have changed from your last money transfer or an estimate generated on an earlier day. You may chec...

How do I know if my online transfer has been approved?

Your online receipt will show whether your transfer was approved. If we need more information to approve your transfer, we’ll have you call ...

How do I track my transfer?

You may track the status of your money transfer using the Track transfer service online. All you need is the tracking number (MTCN...

Can I get a receipt for my online money transfer?

A receipt will be sent to your registered email address once your transfer is complete. You can also check the details of all your transfers...

What is an MTCN?

The tracking number (MTCN) is a unique code assigned to your transfer. When you send money online, you will get the MTCN on your money trans...

How can my receiver register to receive a money transfer to a bank account in Jamaica?

Before you can pick up the money, you’ll receive a SMS, an email or a phone call from the agent so you can choose to register at a physical ...

Can I cancel my online money transfer?

An online money transfer can be cancelled only if it has not been collected by the receiver in the destination country or if the funds have ...

How do I get a refund for my money transfer?

You can request a refund by contacting our Customer Care. You will need to provide your money transfer details for verification, includ...

How long will it take to refund my transfer?

Once we receive your refund request, your money transfer details will be verified, and your request will be processed. If your refund reques...