Once we receive your refund request, your money transfer details will be verified, and your request will be processed. If your refund request is approved, the money will be credited back to the funding source you used to pay for the transfer. For card transfers, depending on the issuing bank, it may take 7-14 days for the money to appear on the card. For POLi transfers, it will usually take up to 5-7 business days for the funds to be refunded back to your bank account.

In case the account, which you used to fund the transfer is inactive, invalid or closed please contact our Customer Care.