Hi, how can we help you?

How do I send money online?

How soon is my money available for pick up when I send online?

What options do I have to fund my online transfer?

Who uses Western Union money transfer services?

Who are Western Union® agents in Senegal?

How can I find a Western Union® agent location in Senegal?

Can I send money to a bank account?

To which countries can I send money directly to my receiver’s bank account?

How do I send money to a bank account from Senegal?

What is a mobile wallet?

How can I send money to a mobile phone?

What about currency exchange rates?

Does Western Union Senegal have a mobile app?

What services can I access with the mobile app in Senegal?

Does it cost anything to use the mobile app in Senegal?

How do I collect my money?

How does an agent pay out money transfers powered by Western Union?

How much does it cost to receive money?

Do I need to register to send money online?

Is there a charge to register on Western Union’s website?

Is there a fee to register on Western Union?

Does Western Union need to confirm my identity?

What do I do if I forgot my User ID / login password/ or your profile is locked?

What do I do if I want to change my login details password, or email address?

Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”?

Why do I need to provide additional information?

How can I use Western Union services again?

Introduction

Are there common fraud scenarios that I should be aware of and things I shouldn’t send my money for?

Someone claiming to be from Western Union e-mailed me. What should I do?