You can go to Track a transfer at wu.com. There you can type in the sender's name and the Money Transfer Control Number (MTCN) and you’ll get an update on the latest status of your money transfer.
You can also call Western Union Customer Care center toll free on 0800 44 55 from 8:00 am to 7:00 pm on weekdays and 10:00 am to 4:00 pm on Saturdays and holidays or email westernunion@uft.al. Support is available in Albanian and English.