How does ‘Start online and pay in store’ service work?

With the ‘Start online and pay in store’ service, you could get access to lower transfer fees than if you directly started the transfer at a...

How can I ‘lock’ the price of the transfer at westernunion.com?

When you start a money transfer at wu.com, the exchange rate1 available at that time will be the one that’s ‘locked in’ for 24 hours. O...

What is the benefit of the ‘Start online and pay in store’ service?

When you start a transfer at wu.com, you won’t need to fill in any forms when paying for it at a participating agent location. Tha...

To which countries can I send money using the ‘Start online and pay in store’ service?

Find all countries you can send money to at wu.com.You can also check online the list of countries you can transfer money directly...

Can I pay for my ‘Start online and pay in store’ transfer at any agent location?

Yes, you can pay for your ‘Start online and pay in store’ transfer at any of the participating Western Union agent locations.

What documents do I need to present at the agent location?

You will be asked to provide the following documents to complete the transfer:Your mobile phone numberThe same government-issued ID you used...

How do I know if my ‘Start online and pay in store’ transfer has been sent?

Once all the steps for your online transfer are completed, a confirmation screen will pop up right away. After you visit a participating age...

How can I cancel a ‘Start online and pay in store’ money transfer?

You can only cancel a ‘Start online and pay in store’ transfer if the money has not been collected by the receiver in the destination countr...

Can I get a receipt for my transfer?

Yes, you’ll get a receipt at the agent location after the transfer is completed.