You can request to cancel your money transfer by contacting our Customer Care service immediately if you change your mind, if you have received information that MTCN cannot be paid out to the receiver, or if you suspect fraud. For any other situation, a transfer can only be cancelled if the money hasn’t been deposited to your receiver’s bank account or collected in the destination country.

To cancel a transfer, contact our Customer Care service on +382 20 321 321 from 7:30 to 22:00 on weekdays, 8:00 to 22:00 on Saturdays and 10:00 to 22:00 on Sundays for support in Montenegrin or English. You can also email wu.online@montenegrotransfers.me.