You can go to “Track a transfer (link to “Track a Transfer” page).” at wu.com. There you can type in the sender’s name and the money transfer control number (MTCN) and you’ll get an update on the latest status of your money transfer. You can also call our partner Center Credit’s customer service center at 88000800088 (free of charge for local Kazakh numbers); at 505 (free of charge for mobile numbers) or send an email to info@bcc.kz.