How does the “Start online and pay-in-store” service work?

With the ‘Start online and pay-in-store’ service, you could get access to lower transfer fees than if you start a transfer at an agent locat...

What is the benefit of the “Start online and pay-in-store” service?

With our “Start online and pay-in-store” service, you can lock the transfer fee at the moment you start your money transfer online and save ...

How can I lock the transfer fee on westernunion.com?

When you start a money transfer at westernunion.com, the exchange rate available at that moment, will stay the same for 24 hours after you g...

To which countries can I send money using the “Start online and pay-in-store” service?

Find all the countries you can send money using our “Start online and pay-in-store” service at westernunion.com.

Can I pay for my “Start online and pay-in-store” transfer at any agent location?

Yes, you can pay for your “Start online and pay-in-store” transfer at one of the participating Western Union agent locations. To see the com...

What do I have to bring to the agent after I have started my transfer online?

You will be asked to provide the following information to the agent, in order to complete the transfer:A valid email addressThe same governm...

How do I know if my “Start online and pay-in-store” transfer has been sent?

Once you enter all the information for your money transfer online, you’ll get a confirmation with your transfer details. After you visit one...

How can I cancel a “Start online and pay-in-store” money transfer?

A “Start online and pay-in-store” transfer can only be cancelled if the money has not been collected by the receiver in the destination coun...