Western Union values its business and takes pride in delivering your funds in the quickest and most reliable way possible.

However, it is important that you protect yourself from fraudsters who are out to get your money. Below are some frequently asked questions ...

Are there common fraud scenarios that I should be aware of?

Yes. Some common scenarios include:Being required to pay a fee before receiving a loan.Sweepstakes, prize, or lottery company representative...

Someone claiming to be from Western Union emailed me. What should I do?

If you receive an email from anyone claiming to be from Western Union® and you are unsure about it, do not click on any links in the ma...

Does Western Union® offer an escrow service or any kind of buyer protection?

No. Our business is to enable funds transfer from a sender to a receiver. When using remittance services powered by Western Union®, we cauti...

What can I do if I suspect fraud or am a victim of fraud?

Contact your government’s Office of Consumer Affairs and police station if you are uncertain or suspicious of a telephone, mail, or e-mail s...

What additional tips should I keep in mind?

Always make sure you know who you are sending money to. Neither PrivatBank nor Western Union® are responsible for the quality or non-re...

Does Western Union® offer an escrow service or any kind of protection for online auctions and other transactions?

No. Remember, to protect yourself, never send money to someone you don’t know. If you think you’ve been scammed, call +380 (800) 500-003 or ...