Does Western Union® need to confirm my identity?

All senders must provide valid Ukrainian passport. For registration and service usage it is required to pass customer identification process...

How long will it take to confirm my identity?

If you already are a PrivatBank customer, your profile on Western Union® site will be created and confirmed instantly after you enter a...

How do I provide my identification document?

You will be asked to come to a PrivatBank location and bring a valid Ukrainian passport in order to register for Western Union®online servic...

What do I do if I forgot my User ID / login password/ repeatedly entered incorrect details?

You will be asked to enter one time password that is sent to your mobile phone. If you cannot login, please check, if you are using a mobile...

What do I do if I want to change my login details: password, email address?

Your mobile phone and one time password will be needed for accessing WU site. If you want to change your mobile phone number, you will be as...

How can I cancel my WesternUnion.com enrollment?

Please contact Customer Care at +380 (800) 500 or 3700 from mobile, service is available 24/7.