How do I collect my money?

Visit an Agent location near you with your government-issued ID. You will also need to ask the sender for the Money Transfer Control Number ...

How do I know if my money transfer has been received?

imply locate the ‘Tracking’ link on the homepage of our website. Then type in the sender’s name and MTCN (Money Transfer Control Number). We...

How does an Agent pay out money transfers powered by Western Union®?

Generally, money transfers are paid out in cash. Other restrictions may apply.

How do I pick up a money transfer?

You can pick up your money at any Agent location. You will need to complete a “To Receive Money” form or provide Agent’s operator with the f...

How much does it cost to receive money?

ll fees are paid by the sender. Receiving money is free of charge unless the receiver chooses to receive the money in a different currency o...

What are acceptable documents for picking up money?

Acceptable IDs:Current passport National identity card

How can I find out if a money transfer is available for pickup?

You can check your transfer status online. All you need is the Sender’s name and Money Transfer Control Number (MTCN) – printed on the ...

When are Western Union® services available?

Each Western Union® Agent location determines its own hours of operation. Some have extended hours and some even stay open 24 hours.Fin...