Who uses Western Union money transfer services?

Anyone who needs to send or receive money quickly uses Western Union®. These include people supporting friends or relatives abroad.

Who are Western Union® agents?

They are our representatives that you can approach in order to send or receive money. In other countries, they may be in banks, post offices...

How can I find a Western Union® agent location in Ukraine?

You can easily locate a Western Union® Agent in Ukraine online or call PrivatBank +380 (800) 500-003 or 3700 from your mobile, service ...

What are acceptable documents for picking up money?

Acceptable IDs:Current passportNational identity card

How money transfers are paid out to receivers?

Money transfers will generally be paid in cash, but some Agents will pay by cheque or a combination of cash and cheque. The receiver may cho...

How can I find out if a money transfer is available for pickup?

You can check your transfer status online. All you need is the sender’s name and the tracking number (MTCN – Money Transfer Control Number) ...

How do I pick up a money transfer?

You can pick up your money at any agent location. You’ll need to complete a “To Receive Money” form with the following information:NameAddre...

When are Western Union® services available?

Each Western Union® Agent location determines its own hours of operation. Some have extended hours and some even stay open 24 hours.