ancellation or return of the transfer is possible only before the moment of payment of the transfer to the receiver. If sender wants to cancel/return the transfer he can contact the bank. Sender has to log in to the account on the Western Union^® website using a login and a password. Then contacts the  Support Service  via the chat function on the Western Union^®website and informs of the need to cancel/return the transfer. The employee of the Support Service of the bank requests the sender to indicate the details. Sender also can call Agent Privat Bank +380 (800) 500-003 or 3700 from your mobile, service is available 24/7.