Does Western Union need to confirm my identity?

As per the Central Bank of Jordan’s regulations, your ID needs to be verified to use our services.Once you have successfully registered on&n...

How do I verify my profile so I can send money online?

Once you have successfully registered online, you will need to verify your profile. You can choose to get verified online via web or app, or...

How long will it take to confirm my identity?

The confirmation process after you send your documents to wu.support@jkbank.com.jo should take no longer than 1 working day.

What do I do if I forgot my user ID, login password or my profile is locked?

Your User ID is your email.If you forgot your password, you can select the “Forgot password” option and a new password will be sent to your ...

What do I do if I want to change my login details, password, or email address?

You can change your password at any time on the “Profile overview” page after you login. Please select “Edit profile” from the right-side me...

How can I delete my Western Union profile?

To do this please contact the Western Union customer care toll free number at 80022300 (from mobile), at 06 5206600 (from a landline), 24/7 ...