How do I cancel my transaction for a refund?

Please remember, funds deposited in an incorrect inmate account will not be returned. it is the responsibility of you as the sender, to ensu...

How can I cancel a "Start Online, Pay in Store" transaction?

"Start Online, Pay in Store" payments are automatically cancelled if not funded in-store within 12 hours.

What might cause a payment to not be succesfully delivered?

A payment may not be successfully delivered if the inmate is no longer at the facility, per the daily refreshed correctional facility roster...