Once the receiver gets notified by the sender that the money transfer has been sent, they can contact the MMBL Money Master call center number – 011 552 9999 or 011 552 9997, to identify the nearest MMBL Money Master branch. Receiver can then contact the nearest location via phone, e-mail, WhatsApp and provide the following mandatory details to the agent:

• MTCN
• Receiver’s name
• Sender’s name and country
• Amount sent

Once the details are obtained and verified, a representative will arrive at the receiver’s residence with the money between 24 and 48 hours. Before handing over the money, the representative will verify the receiver’s original ID. After successful verification, the representative will hand over the money, and obtain signatures on the transfer receipt.