How can I send money with Western Union?

You can send money with Western Union: Online using our website or the Western Union mobile app.In person at a Western Union agent loca...

How do I find out if my money transfer has been sent?

Any time after sending, you can check your transfer status online. All you need is your name and the tracking number (MTCN) printed on ...

How do I find out if a money transfer is available for pickup?

You can check your transfer status online. All you need is the sender’s name and the tracking number (MTCN) printed on the sender’s rec...

How do I pick up a money transfer?

You can pick up your money at any agent location. You’ll need to complete a form and include the following information:MTCNReceiver nameRece...

What are acceptable ID documents for picking up money?

Acceptable ID will vary depending on the country and the agent where the receiver picks up the money. In general passports and national ID d...

What about exchange rates?

When you send money internationally, your receiver generally will be paid in local currency. The exact amount will be calculated based on th...

How long does it take to send money online?

Here are a few ways you can send money online using Western Union:Money in minutesIf your money is needed within minutes, you can send onlin...

How much can I send online?

You can send up to than 1.000 EUR per transaction or within a 3-day period before we need to verify your identity. After your identity is v...

How do I find a Western Union agent location?

Find a nearby agent location online or look for Western Union in your local telephone directory.

How do I send money to a mobile phone?

If your receiver lives in a country where we offer this service, you can send money to their mobile phone. Make sure your receiver has activ...

How do I send money to a bank account?

This service is available for certain countries. Usually, money is deposited into the receiver’s bank account in 1 or 2 business days. Money...

How do I cancel my money transfer and ask for a refund?¹

You can only cancel a money transfer if it has not been picked up by your receiver. If you sent money to a bank account, you can cancel it i...

How long does it take to receive a refund?

Refunds typically take up to 10 business days from the date they are completed.

How can I pay for my transfer?

If available, you can pay with the following:Credit* or debit cardYour bank account using “Bank Transfer” service.Through our banking partne...

Can I cancel a transfer?

Please log in to WU.com. Unfortunately, at this time, you can’t cancel a transfer using the app.

Can I change the name on a money transfer?

It is important to enter the receiver's name exactly as it appears on their government-issued ID. You may be able to make a name change if t...

How do I send money to India with UPI?

About UPIUnified Payment Interface (UPI) is a payment method that allows you to instantly transfer money to a bank account in India.Understa...