It is important to enter the receiver's name exactly as it appears on their government-issued ID.

You may be able to make a name change if the money has not been picked up.

For WU.com or mobile app transfers
You may be able to change the receiver’s name. Please contact us at 0800 022 8781 or netherlands.customer@westernunion.nl

For in-person transfers
You will need to go back to the Agent location the same day you sent the money. Otherwise, please contact Customer Care.

A receiver name change cannot be done on a Direct to Bank or Mobile Money Transfer.