How can I track my money transfer?

To learn about your transfer status, go to Track a transfer and enter your 10-digit tracking number (MTCN).Don't have your MTCN? Y...

What are the different money transfer statuses?

In Progress: Your transfer has been processed, and your money is on its way.Available: Your transfer is ready for pickup. Your receiver need...

What is an MTCN and where can I find it?

A Money transfer control number (MTCN) is a unique 10-digit tracking number assigned to your transfer. The MTCN or the tracking number can b...

Why was my transfer cancelled?

We're sorry for the inconvenience caused. Your transfer may have been cancelled because of one of the following:We couldn't confirm your id...

Why is my money transfer on hold or delayed?

While we try our best to make every transfer seamless, sometimes it might be put on hold or can get delayed. It could be because of the foll...

Why is my transfer still in Progress?

Sometimes it takes us longer than usual to process your transfer because we need to double-check a few details.If necessary, we'll reach out...

How can my receiver pick up the money?

Your receiver can pick up the money at any of our agent locations. They'll simply need to show the following:The tracking number (MTCN)...

How are money transfers paid out to receivers?

Generally, you can choose how your receiver will get the money. These are some of the standard receive methods:In cash at an agent location....

When is my money transfer complete?

Your transfer is complete when your receiver picks up the money from an agent's location or when the transfer amount is credited to your rec...

How will I get my refund and how long will it take?

Refunds are done in the original form of payment and within 5-7 business days from the date they are processed. You'll be notified when your...

What are the acceptable documents to pick up a money transfer?

You can pick up your money transfer at any nearby agent location with one of the following:Your passport Your national identificat...

How long will it take for my money to reach my receiver?

It may take a few minutes1 or up to 2 business days for your transfer to be ready for pick up at an agent location or credite...

How do I know if my transfer has been approved?

We need to double-check a few details before we send your transfer. This is a standard process and sometimes takes longer than usual.If nece...

How do I cancel my money transfer and ask for a refund? *

You can cancel a money transfer only if it has not been picked up by your receiver. If you sent money to a bank account, you can cancel it i...

How long does it take to receive a refund?

Refunds typically take up to 10 business days from the date they are completed.