How do I find out if my money has been sent?

Any time after sending, you can check your transfer status online. All you need is your name and the tracking number (MTCN) printed on ...

What about exchange rates?

When you send money internationally, your receiver generally will be paid in local currency. The exact amount will be calculated based on th...

Am I eligible to open a Western Union Digital Banking account?

To open a Western Union Digital Banking account, you must have a personal bank account1 and not be a US taxpayer. You must be at least ...

What do I need to open a Western Union Digital Banking account?

To open a Western Union Digital Banking account, please provide the following:Phone numberEmail addressGovernment-issued photo ID (e.g. pass...

How do I open a Western Union Digital Banking account?

To open a Western Union Digital Banking account, complete the following steps:1.       Open the WU+ app and se...

What if I am an existing Western Union customer?

If you are an existing Western Union customer, log into your Western Union profile to set up your Digital Banking account. You must provide ...

Is Western Union Digital Banking app available in my country?

Currently, Western Union Digital Banking app is available in Germany, Romania, Italy and Poland.

Why should I upgrade my account to premium?

When you open a business premium account, you will receive a physical debit card and you will also be able to:·     ...

Why do I need to re-submit my application?

We are sorry that we could not process your application due to issues with the provided information. Please re-submit your information or re...

Why was my application declined?

Currently, we are unable to provide the specific reasons for a declined application. Please contact customer care for more informa...