Hi, how can we help you?

How do I find out if my money has been sent?

What about exchange rates?

Am I eligible to open a Western Union Digital Banking account?

Can I change the name on a money transfer?

How do I send money online?

How long does it take to send money online?

Who uses Western Union money transfer services?

What are Western Union agent locations?

Which transfer service is offered at Western Union agent locations?

How can I send money from my bank account?

How do I send money to India with UPI?

What is the Western Union® direct-to-bank account money transfer service?

What information is required from the sender to send a direct-to-bank account money transfer?

How can I send money to a mobile phone?

What's a mobile wallet?

Can money be sent to any mobile phone?

How do I pick up a money transfer?

How do I find out if a money transfer is available for pickup?

What are acceptable documents for picking up money?

What are Western Union agent locations?

When are Western Union services available?

How do I find a Western Union agent location?

What is Strong Customer Authentication (SCA)?

Why wasn’t my authentication successful?

How can I track my money transfer?

What are the different money transfer statuses?

What is an MTCN and where can I find it?

Does it cost anything to register at Western Union's website?

How can a receiver register in Colombia?

How can receiver register in Argentina?

Identity verification

What are the acceptable documents for identity verification?

Do we need more information from you? 

Are there common consumer fraud scenarios to be aware of?

I received a suspicious email from someone claiming to be Western Union, what should I do?

Does Western Union offer an escrow service or any kind of buyer protection?

Is Western Union open for business?

I cannot pick up my money transfer because no agent locations are open due to COVID-19.

If I can’t pick up my money transfer, what will happen to my money?

What qualifies as a large amount transfer?

What is the limit of the amount that I can transfer through Western Union?

Are there any additional steps needed for large amount transfer?