Help with transfers
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How can I track my money transfer?
To learn more on your transfer, just go to Track a transfer and enter your 10-digit tracking number (MTCN).Don’t have your MTCN? Y...
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What is an MTCN and where can I find it?
A Money transfer control number (MTCN) is a unique 10-digit tracking number assigned to your transfer. The MTCN or the tracking number can b...
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Why was my transfer cancelled?
We’re sorry for the inconvenience caused. If you were charged, we'll refund you the money in your original form of payment within 5-7 busine...
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Why is my money transfer on hold or delayed?
While we try our best to make every transfer seamless, sometimes it might be put on hold or get delayed. It could be because of the followin...
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Why is my transfer still in progress?
Sometimes it takes us longer than usual to process your transfer because we need to double-check a few details.No action is needed from your...
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