Can I change the name on a money transfer?

You can only make minor typographical corrections to the receiver’s name on a regular money transfer, as long as the money hasn’t yet been p...

How do I send money online?

You can send money online to a Western Union location for a cash pickup, directly into your receiver’s bank account or to your receiver’s mo...

How long does it take to send money online?

Here are a few ways you can send money online using Western Union:Money in minutes: If your money is needed within minutes, you can send onl...

How do I pay?

Pay for your money transfer in the following ways.a) CardYou can pay using your debit or credit card.Supported cards are: Visa, MasterC...

How do I send money to a bank account?

This service is available for certain countries. Usually, money is deposited into the receiver’s bank account within 1 or 2 working days. Mo...

How do I send money to a mobile phone?

If your receiver lives in a country where we offer this service, you can even send money to their mobile phone—so they can get their money q...

How much can I send online?

You can send up to EUR 1,000 before we need to verify your identity.After that is finished, your send limit will increase to EUR 5,000.

Will my credit card charge a fee for sending money with Western Union?

Some card issuers may charge additional fees for using our services. Please contact your card issuer for more information.

What is Verified by Visa® and MasterCard SecureCode®?

Verified by Visa® and MasterCard SecureCode® help prevent unauthorized online use of cards. These services use personal passwords ...

How do I know if my online transfer has been approved?

Your online receipt will show whether your transfer was approved. We’ll let you know if we need more information before we can complete it. ...

How secure is my transfer?

Western Union uses the latest technology to ensure convenient and reliable online money transfers. We have upgraded our security standards t...

What are my rights when transferring money in the European Union (EU)?

According to EU regulations, you have the right to easy, secure payments with no extra cost when you pay with a card issued in the EU1. You ...

Why was my payment declined?

Your debit or credit card payment may be unsuccessful due to several reasons:a)      By your bankYour bank may decl...

What does best rate indicate?

Best rate is the discounted currency exchange rate that we offer you.

How do I get the best exchange rate?

To get the best exchange rate, simply select the right combination of different payment and delivery methods.

Where can I see the savings I made with Western Union?

After logging into your Western Union account, you will see the History page.When your savings amount is more than 10 EUR, you wil...

How does Western Union calculate my savings?

We calculate your total savings by adding all savings on transfer fees from My WU rewards, promo codes and special discounts that you receiv...

How can I save more on transfer fees with Western Union?

You can save more on transfer fees with us by choosing the right combination of payment and delivery methods. You can also use valid promo c...