How do I find out if my money transfer has been sent?

Any time after sending, you can check your transfer status online. All you need is your name and the tracking number (MTCN) printed on ...

How do I find out if a money transfer is available for pickup?

You can check your transfer status online. All you need is the sender’s name and the tracking number (MTCN) printed on the sender’s rec...

How do I pick up a money transfer?

You can pick up your money at any agent location. You’ll need to complete a “To Receive money” form and include the following information:Tr...

What are acceptable documents for picking up money?

You can pick up your money transfer at any nearby agent location with one of the following:Your passport¹Your UK, EU, or EEA driver’s licens...

What about exchange rates?

When you send money internationally, your receiver generally will be paid in local currency. The exact amount will be calculated based on th...

How long does it take to send money online?

Here are a few ways you can send money online using Western Union:Money in minutes: If your money is needed within minutes, you can send onl...

How much can I send online?

You can send up to 1000 EUR per transfer from Italy if your identity hasn’t been verified. After a successful identity verification, you can...

How do I find a Western Union agent location?

Find a nearby agent location online or look for Western Union in your local telephone directory.

How do I send money to a mobile phone?

If your receiver lives in a country where we offer this service, you can send money to their mobile phone. Make sure your receiver has ...

How do I send money to a bank account?

This service is available for certain countries. Usually, money is deposited into the receiver’s bank account in 1 or 2 business days. Money...

How do I cancel my money transfer and ask for a refund? *

You can cancel a money transfer only if it has not been picked up by your receiver. If you sent money to a bank account, you can cancel it i...

How will I get my refund and how long will it take?

Refunds are done in the original form of payment and within 5-7 business days from the date they are processed. You’ll be notified when your...

When is my money transfer complete?

Your transfer is complete when your receiver picks up the money from an agent's location or when the transfer amount is credited to your rec...

How do I know if my transfer has been approved?

We need to double-check a few details before we send your transfer. This is a standard process, and sometimes takes longer than usual. ...

Why do we need more information from you?

Sometimes we might need additional information to verify your profile or transfer details. To do so, we may reach out to you via a phone cal...

Am I eligible to open a Western Union Digital Banking account?

To open a Western Union Digital Banking account, you must have a personal bank account1 and not be a US taxpayer. You must be at least ...

What do I need to open a Western Union Digital Banking account?

To open a Western Union Digital Banking account, please provide the following:Phone numberEmail addressGovernment-issued photo ID (e.g., pas...

How do I open a Western Union Digital Banking account?

To open a Western Union Digital Banking account, complete the following steps:Open the WU+ app and set up a password.Enter your phone number...

How long will it take to submit my application?

It will take around 15 minutes to submit your application.

What if I am an existing Western Union customer?

If you are an existing Western Union customer, log into your Western Union profile to set up your Digital Banking account. You must provide ...

Is Western Union Digital Banking app available in my country?

Currently, Western Union Digital Banking app is available in Germany, Romania, Italy and Poland.

Why should I upgrade my account to premium?

When you open a business premium account, you will receive a physical debit card and you will also be able to:Open five additional accounts ...

Why do I need to re-submit my application?

We are sorry we could not process your application due to issues with the provided information. Please re-submit your information or reach o...

Why was my application declined?

Currently, we are unable to provide the specific reasons for a declined application. Please contact customer care for more informa...

What is the My WU℠ loyalty program?

The My WU loyalty program lets you earn reward points when you send money with Western Union. You can redeem the My WU points to get transfe...

How do I sign up for the My WU℠ loyalty program?

To sign up for the My WU loyalty program, please do the following:Log in to your profile. Go to the Menu and select My W...

What are the benefits of the My WU loyalty program?

With a My WU membership you can enjoy the following:My WU points on sending and receiving money.Transfer fee discounts1 on qu...

How can I earn My WU points?

You earn 5 My WU points every time you send money. The more transfers you make, the more reward points you earn. You can redeem the points f...

How can I check my accrued My WU points?

You can check your My WU points in any of the following ways:On our website:Log in to your Western Union profile. Go to the Menu&n...

How do I redeem My WU points?

You can redeem the My WU points for a discounted1 transfer fee on your future money transfers simply by doing the following:On our webs...

Can I merge two My WU numbers?

Yes, you can merge two or more My WU numbers into one. After you link them, we’ll assign you a new, unified My WU number.To link your My WU ...