To learn more on your transfer, just go to Track a transfer and enter your 10-digit tracking number (MTCN).
Don’t have your MTCN? You can still know your transfer status in these easy steps:
- Go to Track a Transfer and select Don’t know the MTCN?
- Enter Sender’s phone number or Sender and receiver’s names.
- Enter the date of money transfer and select Continue.
What are the different money transfer statuses?
- In progress: Your transfer has been processed and your money is on its way.
- Available: Your transfer is ready for pickup. Your receiver needs to visit an agent location with their government-issued ID and tracking number (MTCN).
- Received: The money has been picked up by your receiver at an agent location.
- Paid: The transfer is complete, and the money has been credited to your receiver’s mobile wallet or bank account.
- Delivered: The transfer is complete, and the money has been credited to your receiver’s bank account.
- On hold: It’s taking us longer than usual because we are verifying a few things.
- Cancelled: Reasons can be self-cancellation or a cancellation from our end. Money is usually refunded with 7 business days.
- Refunded: Your money has been refunded in your original form of payment.
Your transfer status is typically updated within 2 hours.
If you have any questions about your transfer status, send us a query.